Privacy policy

Privacy Policy

Contact

If, after reviewing this policy, you have any questions, would like more information about our privacy practices, or wish to file a complaint, please contact us via email at support@zamonajewelry.com.

Collection of Personal Information

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our website. “Personal information” refers to any data that relates to an identifiable individual. Below is detailed information about the types of personal data we collect and why:

I - Device Information

  • Purpose of collection: We automatically collect device information to properly load the website and to conduct analytics on website usage, helping us optimize our website.

  • Source of collection: This information is collected when you visit our website using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for business purposes: This information may be shared with our processor Shopify.

  • Personal information collected: Web browser version, IP address, time zone, cookie information, pages visited, search terms, and interactions with the site.

II - Order Information

  • Purpose of collection: We collect order information to process purchases, including product delivery, payment handling, shipping, invoicing, order confirmations, customer communication, fraud or risk screening, and sending promotional content according to your preferences.

  • Source of collection: This information is collected directly from you.

  • Disclosure for business purposes: This information may be shared with our processor Shopify.

  • Personal information collected: Your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

III - Customer Support Information

  • Purpose of collection: We collect this information to provide customer support.

  • Source of collection: This information is collected directly from you.

Minors

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

Sharing Personal Information

We share your personal information with service providers to help us deliver our services and fulfill contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can learn more about how Shopify uses your personal information in their Privacy Policy.

  • We may also share your personal information to comply with applicable laws and regulations, to respond to subpoenas, search warrants, or other lawful requests, or to otherwise protect our rights.

Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to understand how customers use the site. You can learn more about how Google uses your personal data in their Privacy Policy. You can opt out of Google Analytics here.

  • We share information about your site usage, purchases, and interactions with our ads on other websites with our advertising partners. Some of this data is shared directly, and some via cookies or similar technologies (subject to your location-based consent).

  • We use Shopify Audiences to show ads to buyers on other websites who have purchased from Shopify merchants and may be interested in our offerings. We share your site usage, purchases, and email address associated with your purchase with Shopify Audiences, enabling relevant offers from other merchants.

For more details on targeted advertising, visit the Network Advertising Initiative educational page.

You can opt out of targeted advertising by visiting the following services:

Use of Personal Information

At Zamona, we use your personal information to provide our services, such as offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following legal grounds:

  • Your consent;

  • The performance of a contract between you and the site;

  • Compliance with our legal obligations;

  • Protection of your vital interests;

  • Performance of a task carried out in the public interest;

  • Our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the site, we retain your personal information for our records unless and until you ask us to delete it. For more information on your right to erasure, see the "Your Rights" section below.

We respect your privacy and the information you provide regarding our SMS marketing service. We use this information to send you text notifications (e.g., order updates, abandoned cart reminders), marketing offers, and transactional messages, including review requests.

Our website uses cookies to track items added to your cart, including when you abandon checkout. This helps us determine when to send cart reminder messages via SMS.

Sale of Personal Information

Our website sells personal information as defined by the California Consumer Privacy Act of 2018 (CCPA).

Your Rights

GDPR

If you are an EEA resident, you have the right to:

  • Access the personal information we hold about you;

  • Port it to a new service;

  • Request that your personal information be corrected, updated, or deleted.

To exercise these rights, contact us via the contact details provided above.

Your personal information is initially processed in Ireland and then transferred outside Europe, including to Canada and the United States. For more information on how Shopify complies with GDPR, see their GDPR Whitepaper.

CCPA

If you are a California resident, you have the right to:

  • Access the personal information we hold about you (the "Right to Know");

  • Port it to a new service;

  • Request that your personal information be corrected, updated, or deleted.

If you wish to designate an authorized agent to make these requests on your behalf, please contact us at the address above.

Cookies

A cookie is a small amount of data that is downloaded to your device when you visit our site. We use several types of cookies, including functional, performance, advertising, and social media or content cookies.

Cookies improve your browsing experience by allowing the website to remember your actions and preferences (like login and region selection), so you don’t have to re-enter them each time. They also help us understand how visitors use the site — whether it's their first time or if they're returning users.

We use cookies to optimize your experience and provide our services.

Do Not Track

Please note: because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices upon detecting such a signal from your browser.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Complaints

To file a complaint, please contact us by email using the contact details provided above. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority. You may contact your local data protection authority or our supervisory authority.